Client advisory services

We will connect you with an Advisor who will take the time to get to know you well. They will work with you to identify your needs and aspirations. And then, create a plan that supports you in remaining happy, healthy and safe at home. As well as:

  • keeping you connected to family and friends
  • assisting you in navigating the complex aged care system
  • helping you plan for the future.

Your dedicated Advisor will stay in touch with you as much as you would like. You choose what level of service you would like to receive based on the plan you choose – Flexible or Comprehensive

Are services available in my area?

GREAT FEEDBACK WE GET

‘It's a reliable, helpful and friendly service, everyone has been so organised and cheerful. It's made my life easier.’

Andreas, In-home support client

GREAT FEEDBACK WE GET

‘People genuinely treat the people here like they’re their own family – like their mothers, fathers, grandparents, it’s nice, it’s home.’

Michael, Team leader

GREAT FEEDBACK WE GET

‘I just love the people and seeing everyone’s smiling faces really makes my day. They are great company and I am really enjoying myself.’

Ann, Brotherhood Aged Care volunteer 

GREAT FEEDBACK WE GET

‘They're just very good people and they get on to things straight away - they won't let them linger’

Randall, In-home support client

GREAT FEEDBACK WE GET

‘Having the ability to be able to build long lasting relationships with our clients really does matter, you give a bit of your heart and I'm glad that at Brotherhood Aged Care we get the chance to do that.’

Alice, Client Advisor

GREAT FEEDBACK WE GET

‘I think the staff here enjoy what they're doing and they're proud. They've been the best support.’

Margaret, wife and carer

GREAT FEEDBACK WE GET

‘The group offers a lot of camaraderie. We have a lot of fun and laugh. Because dementia is a very strange thing to wade your way through.’

David, Younger Onset Dementia client

GREAT FEEDBACK WE GET

‘The other day I needed a new microwave –Michelle (Client Advisor) came here, unpacked it, made sure it worked properly and put little stickers on it so that I knew which buttons to press. She is good like that, she understands the needs of vision impaired people like me.’

Wilma, In-home Support client

GREAT FEEDBACK WE GET

‘To see the relief in their face when they know that they don’t have to deal with those problems on their own. That we are here to help. That’s really rewarding.’

Michelle, Client Advisor

GREAT FEEDBACK WE GET

‘They are like family and mum's life is so much better because of their support’

Cheryl, daughter of client

GREAT FEEDBACK WE GET

‘They keep me in the picture all of the time. My Client Advisor is in touch with me regularly and offering me any services that are available and might be suitable for me. It makes a tremendous difference and I wouldn’t know where to begin without their help’  

Maria, In-home support client

GREAT FEEDBACK WE GET

‘I owe a lot to Alice (Client Advisor) She suggests things such as the Singing for Wellness program and I always say no at first. Then I think on it and realise that she is right, it is good for me to have a break too. I’m a juggler you see, I juggle caring for husband, the gardening, my handcrafted rug and seeing my friends. These lessons make me appreciate my free time’

Alison, In-home support client and carer

Get in touch

Contact

Contact

Whatever your needs, our experts can talk you through all of your options.

Remember, you can still access a range of Brotherhood Aged Care services even if you are not yet assessed, currently on the waiting list or ineligible for a Home Care Package.

So, get in touch today and we’ll help find a solution that’s right for you.