Congratulations to BSL's Critical Interim Support Team as finalist for 2024 HESTA Excellence Awards!

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Do you have a compliment, suggestion for improvement or complaint?

At the Brotherhood of St. Laurence aged care services we value your feedback and would appreciate you taking some time to let us know when we do something well, or if you have a concern or a suggestion. This assists us to continually improve our services.

If you would like to provide feedback or make a complaint about interactions you had with BSL you can:

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Brotherhood of St. Laurence logo.
Aboriginal Flag is divided horizontally into equal halves of black (top) and red (bottom), with a yellow circle in the centre.
A white dharri or deri (a type of headdress) sits in the centre, with a five-pointed white star underneath it. It features three horizontal coloured stripes, with green at the top and bottom and blue in between, divided by thin black lines.

Acknowledgement of Country

The Brotherhood of St. Laurence acknowledges the Traditional Custodians of the land and waterways on which our organisation operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past and present.

Accessibility Statement

BSL is committed to ensuring that staff, volunteers and community members with disability, mental health and chronic conditions, and/or identify as Neurodiverse have equal opportunities to access, engage and flourish within all activities at BSL.

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Child and Adult Safeguarding

The Brotherhood of St. Laurence, ABN 24 603 467 024, is endorsed by the Australian Taxation Office as a Deductible Gift Recipient and therefore gifts of two dollars or more to the Brotherhood of St Laurence in each relevant State or Territory are deductible for the donor.

© 2024 Brotherhood of St. Laurence ABN 24 603 467 024 ARBN 100 042 822

Domestic Assistance

Get the support you need around your home to keep it just the way you like it.

Some of the everyday tasks we can assists with are:

  • Washing, ironing, mopping or vacuuming.
  • Changing the sheets, folding and putting your clothes away or assisting with odd jobs.
  • House cleaning to help keep essential living areas tidy and safe.
  • Shopping – flexible shopping options such as a support worker shopping with you, going to the shops while you stay at home or providing assistance with organising online shopping and home delivery.
  • Sorting and organising – we can help you organise your home to maximise safety and comfort.

Community Connection

Supporting you in getting out and about to stay connected. From social clubs and outings to interesting hobbies and pastimes your Home Care Package can enable you to pursue things that are meaningful to you. Staying connected to the community is integral to maintaining physical and mental wellbeing. If you’re feeling isolated or lonely, our team can check-in on you regularly to offer companionship and make sure you’re well. Some of the options include:

  • Attend a group outing
  • Visiting your local park, gardens or beach
  • Visiting your friends and family
  • Going out for a meal with friends
  • Joining a social group
  • Joining a class or course
  • Getting to an appointment
  • Day trips

Diet and Nutrition

Assistance with meal preparation and one-on-one support to increase confidence and skills with cooking. We also provide access to a wide variety of meal delivery services. Support with individual dietary needs required by health, cultural, religious or other reasons is also available.