Home Care Packages

How we work?

  • We take the time to get to know you on a personal level, to tailor a plan that suits your individual preferences, ensuring that it evolves as your needs change over time.
  • Our highly experienced Case Managers are approachable, reliable and will ensure you receive care that suits your situation. They will empower you to make informed decisions each step of the way.
  • Providing quality and flexibility in service provision with access to a range of reputable service providers.
  • We respect diversity. Our staff come from a range of multicultural backgrounds and can assist with communication needs and service to suit your lifestyle and language.


  • Older woman point on bills
  • Carer chatting to older woman
  • two older women enjoy chatting

Understanding Home Care Packages

Home Care Packages are a government funded program designed to support older people to live at home independently, enabling access to a wide range of personal services, support services and clinical care that assists with everyday living and optimises wellbeing. Once you have been assigned a Home Care Package, funds are made available through a home care provider of your choice, who will work with you to create a plan that suits your needs. To find out whether you are eligible for a Home Care Package, you can call My Aged Care on 1800 200 422, or call us directly and we will help you through the process.

Why choose BSL Aged Care?

We provide care that is as individual as you are. We create innovative ways to meet our clients’ goals and care needs, and we are not limited by the standard ‘menu’ of services and support.

Improving quality of life through individualised care is central to our service. Having a Home Care Package maximises choice, and when combined with our tailored case management approach, our clients experience independence and the freedom to discover new opportunities to live the life they value.

We think differently and believe in highlighting people’s strengths. Care is more than just what a person needs, it is about what we can do to maintain or regain fulfillment, maximise safety and foster independence.

Services overview

Based on your needs and priorities, home care package funds can be used to provide the following:

Daily living 

House cleaning
Assistance with house cleaning to help keep essential living areas pleasant and safe.

Showering and dressing
Assistance with personal care such as showering to help you look and feel your best.

Meal solutions
Access to a wide variety of delivered meal providers. Alternatively, assistance with meal preparation and our Good Food Matters program offers one-on-one support to increase confidence and skills with cooking.

Flexible shopping options such as a support worker shopping with you, going to the shops while you stay at home or providing assistance with organising online shopping and home delivery.

Sorting and organising
Belongings can build up over the years that inadvertently create clutter and crowding around the home. When this occurs, it can be overwhelming to deal with. We can help you organise your home to maximise safety and comfort.

Managing bills and personal affairs
We can arrange support to pay bills and organise access to budgeting advice.

Out and about

Social connections and recreation
From social clubs and outings to interesting hobbies and past times your Home Care Package can enable you to pursuit things that are meaningful to you.

Assistance with transport to appointments, social events or outings. Support workers can provide accompanied support or we can arrange taxi vouchers for you to travel independently.

Computer and digital training
If you’re not confident with technology and are keen to learn, we can assist you with: Setting up cost-effective internet and devices.

Learning to manage your finances and bills online. Staying in touch with family and friends via email, Facebook, Skype or Zoom or finding and joining special interest groups. Reading the news online and keeping your mind active with puzzles and interactive online learning

House and garden

Home maintenance
Assistance with home maintenance tasks required for functional safety, like changing smoke detectors, window cleaning, gutter cleaning and cleaning ceiling fans.

Light gardening
Help to keep your garden manageable and safe.

Safety and security
Provision of a personal alarm and/or key safe for use in the case of an emergency to maximise your security and peace of mind.

Health and independence

Allied health
Access to physiotherapy, occupational therapy and podiatry to keep fit and well at home.

Aids and equipment
Purchasing or leasing equipment such as wheelchairs, shower chairs, electric beds, hoists and other items.

Home modification
Assistance with paying for home modifications such as ramps, banisters and hand rails for better safety and independence around the house. All modifications must be done under direction of an allied health professional.

Fitness and exercise
Exercise programs for building and maintaining muscle strength and flexibility. Keeping you fit and able to live independently at home for longer. We can make it easy for you to exercise at your local swimming pool or fitness centre.

Nursing assistance is available for wound care, medication management, diabetes management and clinical assessment.

Case management

Experience the peace of mind knowing that we’re here for you in times of need. Case management is as individual as you are, and the level of support can vary over time. A person with minimal care needs and access to informal supports may have a lower need for this service, however, where this is not the situation, case management can be critical support for a person to help them stay at home. Our Case Managers are highly trained, experienced professionals who come from a variety of disciplines including nursing, occupational therapy, social work, psychology, disability and welfare sectors. This diverse range of skills and expertise ensures we are able to tailor solutions in the best way to meet care needs and are confident advocates in the aged and health care systems. Case Managers are uniquely placed to design and coordinate care that centres around your choices, preferences and values to achieve the best possible outcomes.


“Our case manager is absolutely fantastic. There is no way I could do all that needs to be done to coordinate it all. She gets on top of things, she chases things up and points you in the right direction and its reassuring to know she is 100% behind you.”
- Heidi, carer

Wide choice of support

BSL is committed to ensuring each client receives the highest quality care and support. 

To maximise choice and flexibility we maintain agreements with reputable agencies that provide support services. 

These agencies must adhere to the Aged Care Quality Standards which requires staff to be appropriately qualified and police checked and that they maintain relevant insurance, health and safety practices and exercise best practice governance.


In accordance with pricing transparency legislation introduced by the Commonwealth Government on 1 July 2019 our pricing information is available on the My Aged Care website to enable people to compare. View the BSL Aged Care Home Care Package pricing guide.

What a Home Care Package cannot provide

There are some services that Home Care Packages do not cover, these include:

  • Use of the package funds as a source of general income.
  • Purchase of food (groceries) except as part of enteral feeding requirements/dietary supplements.
  • Payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent.
  • Payment of home care fees.  
  • Payment of fees or charges for other types of care funded or jointly funded by the Australian Government.
  • Home modifications or capital items that are not related to client care needs.
  • Travel and accommodation for holidays.
  • Cost of entertainment activities, such as club memberships and tickets to sporting events.
  • Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme.
  • Gambling activities or illegal activities.


"It's a reliable, helpful and friendly service, everyone has been so organised and cheerful. It made my life easier."

Andreas, Care at home client

"I trust Brotherhood Home Care to put my needs first and help me use my package to keep me supported in the best way possible."

Karen, Care at home client

"The Brotherhood of St. Laurence has changed my life for the better. I can go out to see my family and friends again. I feel like I'm getting back on track."

Kevin, Care at home client

"We are so lucky to have this available. They are special people. I honestly couldn't have managed without it."

Elizabeth, Care at home client

Contact us

For more information about aged care services, and your options, please fill in the form below or phone us on 1300 147 147.

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Whatever your needs, our experts can talk you through all of your options.

So, get in touch today and we’ll help find a solution that’s right for you.

Care at Home call 1300 147 147 or email agedcare(at)bsl.org.au

Residential Aged Care call 1300 148 148 or email ResidentialAgedCare(at)bsl.org.au

After hours support for urgent service delivery matters that cannot wait until the next working day 8781 4200