From 1 November 2025, the way you receive care and support at home has changed.
The Australian Government’s Support at Home program has replaced the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs, creating a more streamlined and personalised way to access care in your own home.
At BSL, we understand that change can bring questions — and we’re here to make the transition easier.
Whether you have been receiving HCP or STRC services, or you are just starting to explore options, we’ll help you understand what’s new, what stays the same, and how these changes can benefit you.
Our focus is to help you feel informed, confident, and supported every step of the way.
Below, you’ll find clear information about how the new program works, what to expect and how BSL will continue to support you to live well at home.
We are here to guide you through the changes and make sure your care continues smoothly
A short summary of the upcoming changes to your home care support.
At BSL, we know that care is about more than just services, it’s about people. It’s about you, your independence, and the family and friends who support you.
For more than 80 years, we’ve been working with older people to stay active, live well, stay connected and feel supported at every stage of life.
Through BSL Aged Care, we’re here to make things a little easier. Whether you need help at home, short-term recovery, social activities, respite, or residential care, we’ll take the time to get to know you and what matters most. Together, we’ll create a plan that fits your life — and we’ll be here as your needs change.
As a not-for-profit, every dollar we earn goes back into improving care and supporting communities, never to shareholders. That means you can trust that our focus is always on you and your loved ones – with genuine care, expert guidance, and a team that always puts people first.
“BSL didn’t just help me — they supported my whole family. They listened to what mattered to us and made everything feel easier and more personal. You can tell their team truly cares, it’s not about profit, it’s about people.”
Rajesh, BSL Support at Home participant (formerly HCP)
Experience you can trust
Over 80 years of care, working with older Australians to live with dignity and comfort.
Personalised care
Your Care Partner works with you to create a plan that fits your lifestyle and evolves as life changes.
Clear and simple pricing
No hidden costs, no surprises — just clear advice and open communication.
From everyday support to complex care — we’re here when you need us.
Purpose before profit
Every dollar goes back into better care and services, not shareholders.
Community and belonging
Our programs help you stay active, connected and part of something meaningful.
Respect for every culture
Our team speaks more than 11 languages, welcoming everyone with warmth and understanding.
Learn about your options
Talk to a BSL Care Partner to understand the new Support at Home program and what it means for you.
Plan your support
Together, we’ll design a plan that supports your goals and lifestyle — now and into the future
Begin your care
Once your plan is set, we’ll coordinate your services and stay in touch as your needs evolve.
Get the support you need around your home to keep it just the way you like it.
Some of the everyday tasks we can assists with are:
Supporting you in getting out and about to stay connected. From social clubs and outings to interesting hobbies and pastimes your Home Care Package can enable you to pursue things that are meaningful to you. Staying connected to the community is integral to maintaining physical and mental wellbeing. If you’re feeling isolated or lonely, our team can check-in on you regularly to offer companionship and make sure you’re well. Some of the options include:
Assistance with meal preparation and one-on-one support to increase confidence and skills with cooking. We also provide access to a wide variety of meal delivery services. Support with individual dietary needs required by health, cultural, religious or other reasons is also available.
