Brotherhood of St Laurence Aged Care COVID-19 Response

Brotherhood of St Laurence (BSL) Aged Care is committed to protecting our staff, our residents, our clients and their families. We also know that what we do now can help stop the spread of the virus.

We understand that COVID-19 can be threatening for older people, those with disability and younger people with compromised immune systems or other health conditions. We also know that your loved one’s care is essential, and we are committed to supporting you in every way we can.

To meet that commitment, we are undertaking a broad range of actions across all of our aged care programs and services to keep you, your loved ones, our staff and volunteers safe. We know that information and advice is rapidly changing and we constantly monitor the situation and follow the advice from the Department of Health.

Some of the key actions we are taking:

Residential Aged Care

All our residents are now safely in our new Clifton Hill aged care facility.

We are strictly limiting all access to the facility. If a visitor is given permission to enter, a very detailed entry protocol applies, including temperature checks and an entry induction.

All our staff have received additional infection control training to ensure the facility is safe and our residents are well cared for.

Temperature checks are also conducted on all staff before they commence work.

Care at Home

All our Care at Home staff, from case managers to personal care attendants, have received infection control training. 

Our personal care attendants, who visit many of you or your loved ones at home, have received additional Personal Protective Equipment (PPE) to increase safety. 

Personal care attendants have also been given additional training in infection control, the use of PPE and information to help advise on how to stay safe. 

Centre-based care

For the safety of all our clients who attend our social connection centres and day respite, we have made the difficult decision to close our Fitzroy, Carrum Downs, Craigieburn and Frankston day centres. We are, however, continuing to deliver our programs to those clients in their homes. We are using a range of innovative approaches to ensure all our clients and members stay connected and receive the services needed. 

Overnight cottage respite

We expect demand to increase due to the impacts of COVID-19 on households caring for people with dementia. Because of this, BSL overnight cottage respite will remain open. While pressure on the healthcare sector is high, BSL overnight respite is an absolutely essential service for carers and families.


In all of this, we are working hard to ensure you and your loved ones’ safety, and to provide the continuity of service delivery where we can.

We are in this together. 

How to stay safe during COVID-19

Stopping the spread


Practice good hygiene:

wash hands for 20 seconds with soap and water 

cover coughs and sneezes with a tissue or your elbow

put used tissues straight into the bin and wash your hands with soap

avoid touching eyes, nose and mouth

clean and disinfect frequently used surfaces and objects 

increase fresh air indoors 


Keep your distance:


Whatever your needs, our experts can talk you through all of your options.

Remember, you can still access a range of Brotherhood Aged Care services even if you are not yet assessed, currently on the waiting list or ineligible for a Home Care Package.

So, get in touch today and we’ll help find a solution that’s right for you.

Care at Home call 1300 147 147 or email agedcare(at)

Residential Age Care call 0491 693 533 or email ResidentialAgedCare(at)